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Wednesday, June 14th

12:00 pm EST


Sandy Kemsley

BPM Industry Analyst

The Future of Business Process Management (BPM):

Unleashing the Power of Digital Transformation


In today's rapidly evolving business landscape, organizations face the constant challenge of adapting to technological advancements and changing customer expectations. To remain competitive, they must streamline their operations, enhance efficiency, and drive innovation. This has propelled the concept of Business Process Management (BPM) to the forefront as a critical discipline for achieving sustainable growth.

Join us for a thought-provoking webinar that explores the future of BPM and its transformative potential in the digital era. We will delve into emerging trends, disruptive technologies, and best practices that are reshaping BPM strategies across industries.


Key Topics Covered:

  • Understanding the Evolving BPM Landscape: Gain insights into the current state of BPM and its evolution in response to digital disruption, agile methodologies, and dynamic market demands.

  • Embracing the Power of Automation: Explore how intelligent automation, robotic process automation (RPA), and artificial intelligence (AI) are revolutionizing traditional BPM approaches. Discover how these technologies can optimize processes, eliminate bottlenecks, and empower employees to focus on higher-value tasks.

  • Customer-Centric BPM: Learn how organizations are leveraging BPM to enhance customer experiences, deliver personalized services, and build long-term relationships. Uncover strategies to align BPM initiatives with customer-centricity to drive satisfaction and loyalty.

  • Process Mining and Analytics: Dive into the world of process mining and analytics to unlock hidden insights and drive continuous improvement. Discover how data-driven decision-making and real-time process monitoring can optimize performance and foster innovation.

  • Agile BPM: Explore the integration of Agile methodologies within BPM frameworks to increase agility, adaptability, and responsiveness. Learn how to harness the power of iterative approaches and cross-functional collaboration to drive rapid process improvements.

  • Future-proofing BPM: Anticipate future trends and challenges that will shape the BPM landscape. Understand the importance of flexibility, scalability, and adaptability in building resilient BPM frameworks that can withstand disruptive forces.


Sandy is an independent analyst and systems architect, specializing in digital process automation (DPA), business process management (BPM), the social enterprise, enterprise architecture and business intelligence. In addition to her technical background, she has worked on the business operations end of projects, and is often involved from business requirements and analysis through technology design and deployment.

During her career of more than 20 years, she has started and run successful product and service companies, including a desktop workflow and document management product company from 1988-90, and a 40-person services firm specializing in BPM and e-commerce from 1990-2000. During 2000-2001, She worked for FileNet (now IBM) as Director of eBusiness Evangelism during the launch of their eProcess BPM product, and was a featured speaker on BPM and its impact on business at conferences and customer sites in 14 countries during that time.

Since 2001, she has returned to private consulting practice as a BPM/DPA architect, performing engagements for financial services and insurance organizations across North America, and as an analyst working with BPM/DPA vendors. In addition to writing a BPM blog  she often speaks at conferences about BPM/DPA and digital transformation, and is a contributing author to books on social BPM and adaptive case management. She is the recipient of the 2016 Marvin L. Manheim award for significant contributions in the field of workflow, and the 2019 winner of the Workflow Management Coalition’s award for Outstanding Business Transformation Consultant.

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