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J-M Erlendson
Transformation Engineering Leader
Software AG
The Value of Process and Task Mining


The next step in the evolution of Business Process Management

Thursday, November 4th, 2021
12 pm - 1 pm EST

The Value of Process and Task Mining: The next step in the evolution of Business Process Management

Many organizations struggle to realize the benefits of Process Mining, despite having good transactional data and powerful toolsets. What if they're not seeing the whole picture? What if key improvement opportunities are buried somewhere between the system and the human?

In this session, we will explore the practice of combining insights from traditional process mining and task visibility from Robotic Process Mining, highlighting the benefits of combining these techniques (and their data sets) to make more evidence-based decisions for transformation. We will also take a look at a real-world example, showing how a major manufacturing organization was able to uncover end-to-end process weaknesses and improve as a result of adopting this practice.

J-M Erlendson
Transformation Engineering Leader, Software AG


J-M Erlendson is a Business Process Architect, Methodology Specialist, Conference Speaker, Co-host of the industry podcast "What's Your Baseline" (, and Transformation Leader with over 15 years of experience in Business Process Management (BPM), Enterprise Architecture, Supply Chain Management and Project Management, helping clients develop and implement business process frameworks, hone process-centric strategies, and execute process improvement and architecture modernization projects. Currently he is a Transformation Engineering Leader with Software AG in North America.

He is a process and EA tools expert with years of experience in process documentation, simulation, analysis, improvement and using process management as a vehicle for change management.

J-M combines this technical skill with strong leadership and relationship management skills, having run multiple BPM and EA-focused projects with cross-functional supporting teams. He also has a strong track record in business development, creating new relationships both internally and externally to drive BPM adoption and sales opportunities. He has consulted for a variety of clients in Canada and the United States, particularly in public sector, retail, utilities, manufacturing, lottery and gaming, telecom and oil and gas.


In his spare time, J-M is founding and running multiple highly successful independent arts companies and charities.

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